Restaurants & Bars
Table reservations, floor plan management, covers tracking, and pre-order integration for set menus and events.
XMS Booking
The experience starts before they arrive.
Every booking is the first impression. XMS Booking gives customers the certainty of reserving in advance, and gives you everything you need to be ready for them when they do. Works across hospitality, leisure, beauty, events, automotive, and more.
A customer’s journey starts long before they walk in
The moment they search, find you, and choose to commit with a booking, that’s when the relationship begins. XMS Booking makes that moment effortless for them, and profitable for you.
It captures the reservation, the data, and the revenue before they’ve set foot through the door.
Where it works
Not just tables. Any booking, any sector.
XMS Booking is configurable to any business that takes reservations. The system adapts to your terminology, your capacity model, and your customer journey.
Leisure & Fitness
Lane bookings, class sign-ups, court reservations, and membership-aware capacity management.
Beauty & Wellness
Appointment booking for salons, spas, and clinics, with therapist allocation, duration management, and deposits.
Events & Entertainment
Group bookings, pre-paid tickets, interval ordering, and guest list management for venues and experience operators.
Hotels & Resorts
Spa, restaurant, activity, and experience booking, one system across every guest touchpoint in the property.
Automotive & Services
Service bay scheduling, MOT and test drive bookings, and automated reminders that cut missed appointments.
Stadiums & Arenas
Hospitality suite reservations, seat and ticket purchasing, pre-match dining, and premium experience booking at scale.
Workplace & Campus
Meeting room booking, restaurant pre-orders, and desk or facility reservations for corporate and campus environments.
Platform features
Everything you need to run reservations properly.
From the moment a customer books to the moment they leave, XMS Booking handles the details so your team doesn’t have to.
Real-time availability
Customers see live slots, no double-booking, no phone calls to check. Availability updates the instant something changes.
Drop-in booking widget
A single embed drops your booking flow onto any website or app. No rebuild required, live in hours, not weeks.
Customisation & personalisation
Collect preferences, special requests, and guest data at the point of booking, so you’re ready to deliver before they arrive.
Deposits & pre-payments
Take deposits or full pre-payments at time of booking. Supports Christmas parties, events, high-demand slots, and premium experiences.
Pre-order integration
Connect bookings directly to XMS Ordering so guests can choose their food, drinks, or services in advance, reducing friction on the day.
Waitlist management
When you’re fully booked, capture demand with a waitlist. Guests are notified automatically when a slot opens, no lost revenue at busy times.
Reporting & intelligence
Track booking trends, peak periods, no-show rates, and revenue by slot. Use the data to plan capacity, staffing, and promotions.
POS & system integration
Connects with your existing POS and XMS modules, front-of-house teams see the full booking picture without switching systems.
Floor plan & allocation
Manage seating, bays, rooms, or courts visually. Group bookings, honour placement requests, and optimise your layout for every session.
No-show reduction
Stop losing revenue to empty slots.
No-shows are a cost every booking-based business absorbs. XMS Booking gives you the tools to reduce them significantly, without making the booking experience feel transactional.
Automated reminders
Email and SMS reminders sent at the right time before the booking, customisable per venue, per slot type, per sector.
Deposit collection
Require a deposit at point of booking for high-value slots or busy periods. Guests with skin in the game show up.
Booking confirmation flows
Instant confirmation with all the detail: date, time, location, what to expect. It reduces uncertainty and last-minute cancellations.
Business outcomes
What booking well actually delivers.
The right booking system does more than fill slots, it shapes the entire guest experience and gives you the data to run a tighter operation.
01 · Capacity planning
Know exactly what’s coming. Plan staffing, prep, and stock around confirmed bookings, not guesswork.
02 · Revenue before the visit
Deposits, pre-payments, and pre-orders mean income is captured at booking, not just at checkout.
03 · Personalised arrivals
Guest preferences and special requests are surfaced before they arrive, so your team can deliver without asking.
04 · Fewer no-shows
Automated reminders and deposits consistently reduce no-show rates across every sector we work in.
05 · Sales at busy times
Waitlists capture demand when you’re full. No missed revenue, no guests turned away permanently.
06 · Customer data & loyalty
Every booking builds a profile. Use visit history, preferences, and frequency to drive targeted marketing and repeat business.
07 · Optimised allocations
Smart placement logic: groupings, preferences, accessibility needs. Every slot works harder.
08 · Guest satisfaction
Certainty, confirmation, and a frictionless arrival experience builds the kind of trust that brings customers back.