Order at Table (OAT)
Guests scan a QR code and order from their own device. No app required. Works at restaurant tables, hotel poolsides, stadium seats: any seated experience.
XMS Ordering
Give guests control. Watch spend rise.
Wherever people queue, browse, and pay, XMS Ordering puts them in control. Restaurants, stadiums, leisure centres, retail food: guests consistently spend more and report higher satisfaction when they order on their own terms.
134
Locations across hospitality, leisure and retail.
1.47M
Orders processed in 2024.
5
Channels: table, kiosk, delivery, collection, drive-thru.
Wherever people spend, experience wins
Whether it’s a concert interval, a table booking, a stadium concession, or a hotel bar, how quickly guests get what they want shapes how much they enjoy it, how much they spend, and whether they come back.
XMS Ordering tightens every touchpoint so your team can focus on the experience, not the admin.
Order channels
Every way a guest wants to order, covered.
Restaurant, stadium, leisure centre, food court, hotel, or drive-thru: XMS Ordering meets your guests wherever they are, on whatever device makes sense for your venue.
Kiosk
Self-service kiosks cut queue times and increase average order value. Ideal for high-footfall venues: food courts, leisure centres, stadiums, and transport hubs.
Team Ordering
Staff take orders on handheld devices with the same live menu. Mix with self-service channels for a flexible hybrid that fits your operation.
Delivery
Add a delivery channel without disrupting your existing operation. Orders join the same fulfilment queue, with real-time status across every channel.
Collection
Order-ahead and click-and-collect for guests on the move. Cut wait times and convert passing footfall into paying customers.
Drive-Thru
Dynamic digital screens with live menus. Update pricing, promotions, and availability instantly, without reprinting anything or slowing the lane.
Where it works
Built for any venue where guests spend.
XMS Ordering isn’t a restaurant product that’s been stretched. It’s built from the ground up to handle high-volume, multi-channel ordering in any environment.
Flexible payment
Your venue, your rules.
You control how and when guests pay: choose the model that fits your concept, or mix and match across service types.
01 · Pay as you go
Guests pay with each order, ideal for fast-casual, kiosk, and delivery. Transactions are settled immediately, reducing end-of-night reconciliation.
02 · Pay at the end
Run a tab across multiple rounds and settle at the end of the visit. Perfect for table service where you want to encourage reorders.
03 · Mixed model
Combine digital ordering with staff-taken orders, or switch modes between lunch and dinner service. Total flexibility, zero friction.
Outcomes that move the needle
Digital ordering isn’t just a convenience feature, it’s a revenue tool.
Here’s what operators see in practice.
Higher spend per head
Self-service guests explore the full menu, respond to upsells, and add more extras, consistently outspending offline orders.
Faster table turns
Guests order and pay on their own timeline. Peak periods move quicker, and you serve more covers without adding staff.
Fewer order errors
When the guest places the order themselves, misheard requests disappear. Critical for allergen accuracy and kitchen efficiency.
Real-time stock sync
Sold out? Menus update instantly so guests never order something you can’t serve. No awkward conversations, no disappointment.
Personalised experiences
Surface kids’ menus to families, allergen details to those who need them, and targeted deals to loyalty members, automatically.
Loyalty and data capture
Every digital order builds a profile. Use it for targeted promotions, repeat visits, and understanding what your guests actually want.
Kiosk spotlight
The queue killer guests actually enjoy.
29%
of Brits say they waste time waiting to be served when visiting venues.
Kiosk works anywhere guests queue: restaurants, stadium concourses, leisure centres, food courts. Guests order at their own pace, pay immediately, and move on, cutting wait times and keeping the queue moving.